We would like to thank our customers for their understanding and support during our ramp up. Both kulula.com and our sister airline British Airways (operated by Comair) plan to operate a limited domestic schedule starting in December, which may result in changes to your original booking.
The limited schedule is the first phase of our ramp up to full operations over the next few months. British Airways domestic and regional flights will re-open soon as will kulula flights between Durban and Cape Town, as well as from Lanseria.
Flight tickets for travel 1 December 2020 onwards
Customers who booked prior to 5 May 2020 for travel with kulula.com or British Airways (operated by Comair) in December will still be able to do so.
- Flights to or from Lanseria
kulula will not be operating flights through Lanseria International Airport during our ramp up phase. Customers travelling through Lanseria will be re-accommodated on flights to or from O.R. Tambo International Airport, at a time nearest to their original departure time.
- Flights between Durban and Cape Town
kulula will not be operating the Durban and Cape Town route during our ramp up operations. We plan to re-introduce this route as soon as possible.
- Schedule optimisation
With the impact that COVID has had on the travel industry and our planned ramp up operations, we may need to reschedule or move some flights from time to time.
Customers who are affected by the new schedule will be advised accordingly. Should customers not be happy with their new flight itinerary, they are requested to contact our contact centre on 0861 KULULA (0861 58 58 52) for further assistance.
We would like to apologise in advance and thank these customers for their understanding while we build up our operations and add additional aircraft with time.
Unused/Unflown Tickets/Reservations for 14 March 2020 to 30 November 2020
Customers affected during this period are requested to read up on the policy pertaining to this period.