Legal - SLOW XS

Please note: Flight and bag cover, is temporarily unavailable.

Terms and Conditions

  • SLOW XS access is  available for purchase for guests travelling from Lanseria International Airport on kulula.com flights at the time of flight booking on kulula.com or via our Contact Centre and may be added after making a flight reservation on “Manage Booking” up to 24 hours prior to flight departure.
  • SLOW XS access may also be purchased on the day of travel at Lanseria International Airport at kulula.com Ticket Sales subject to availability prior to flight departure.
  • Access to SLOW XS is available through complimentary access from select partners of SLOW XS and is subject to the  partners’ qualifying criteria. The onus is on you to familiarise yourself with the related terms and conditions of the complimentary access offering by such partners.
  • Access is valid on the date of travel only from 2 hours prior to your flight departure time, unless your flight is delayed and access will be extended until your new boarding time.
  • SLOW XS access is available to Adults (over the age of 18 years) and children (2 to 17 years) accompanied by an adult; infants (under the age of 2 years) may accompany the adult at no charge.  
  • SLOW XS access is non-refundable but may be transferred to a new flight departure if there is a voluntary flight change made by the guest.
  • Attention is drawn to the fact that boarding commences 30 minutes prior to flight departure time.  Guests must ensure they leave the lounge for flight boarding in good time. Failure to board timeously may result in a guest being offloaded and the ticket being cancelled as well as all onward sectors of the flight reservation.
  • To gain entry into the lounge, guests must present their valid boarding pass and proof of identification. Entry will only be permitted prior to the scheduled flight boarding time.
  • SLOW XS is monitored by CCTV.
  • SLOW XS reserves the right of admission and retains the right to deny access to any person should the staff deem it necessary. In the unlikely event that there is no availability to SLOW XS due to unforeseen events, then we will have other facilities available for our guests or a refund will be made available on request. Refunds will be determined in the sole discretion of SLOW XS.
  • Use of the SLOW XS facilities is at your own risk. Neither the landlord nor the lessee or any of their agents and/or representatives shall be liable for any loss, damage or destruction howsoever caused and of whatsoever nature to any property or persons while using the facilities.
  • It is expected that guests show consideration for each other and refrain from doing anything that would adversely affect their fellow guests’ enjoyment of SLOW XS.
  • Any drunken or disorderly conduct that disturbs the peace, good order or quiet enjoyment of SLOW XS is not permitted and SLOW XS reserves the right, in the sole discretion of its staff, to request guests disturbing the peace, good order or quiet enjoyment of SLOW XS to leave.
  • In keeping with South African government legislation, smoking of cigarettes and electronic cigarettes is prohibited at SLOW XS. Guests wanting to smoke are requested to use designated smoking areas outside of Lanseria International Airport.
  • Alcohol can only be served to guests over the age of 18 years due to local liquor licencing laws.

In-lounge safety measures:

  • When arriving at the lounge reception, please expect to help yourself through the self-service option
  • Please note that masks (covering the nose and mouth) are mandatory except when eating and drinking
  • There is restricted guest capacity, of up to 50% of the lounge’s seating
  • Hand sanitiser stations are provided in designated areas throughout the lounge
  • We use SD Pro which is a powerful surface disinfectant that remains active between 90-180 days after we apply it
  • We have social distancing seat markers that need to be observed at all times
  • Each food item is individually packaged for your safety and convenience