Special assistance

It’s important that every flight is a pleasurable one, so we’re happy to go the extra mile to ensure your journey runs smoothly. If you’re unsure, please call us.

Special Assistance
Special assistance

Should you require a wheelchair or any special assistance, make your booking online and then call our Contact Centre.

Contact Us
Contact Centre:

Call us on 0861 KULULA (585852) Monday to Sunday 07h00 – 19h00, and at least 48 hours prior to your flight to make arrangements.

Please note: Special needs customers cannot be pre-seated. Instead, they can expect extra-royal treatment as this is arranged at the check-in counter.

Please note: Keep in mind though that, should the CAA safety quota be reached, we may need to change the customer’s flight to an alternative one to ensure that we comply with the required safety regulations.