Contact Us

Something on your mind? Have an idea you’d like to share? Service not up to scratch? For assistance with bookings for Flight, Combos or Holiday bookings you can contact us in the following ways.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

phoneCall our Contact Centre:
0861 KULULA or 0861 58 58 52

Fax: 011 388 2463

flight Flight bookings:

Monday to Sunday 07h00 - 19h00

combo Car hire, hotel or combo
(flight+) bookings
Combine and save up to 20%:

Monday to Sunday 07h00 - 19h00

holiday Holiday package bookings:

Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.

Phoning from outside South Africa?

phone Call our Contact Centre:
+27 11 921 0500
You will be transferred to an agent.
This service is only for international callers.

Write to us

Tell us what you're thinking. Your feedback helps us improve our service to you.


Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.

+27 11 388 2463

Physical address:
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park, 1619South Africa

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Please note:

We are no longer monitoring the Hellopeter platform and request you to contact us directly for any queries.


Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit to add extras to your flight.

Chubb Claims service

Tel: 0860 223 266 or download the claim form.

Chubb Customer service

Tel: 0861 223 467

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